This Refund Policy outlines the terms under which Kraya Solutions handles refund requests for its Web Development, Digital Marketing, and AI Automation services. By engaging our services, you acknowledge and agree to the terms set forth below.

1. General Policy — No Refunds After Work Begins

Kraya Solutions operates on a milestone-based payment model. Once work has commenced on any project milestone, NO REFUNDS will be issued for that milestone. This policy applies to all services including Web Development, Digital Marketing, and AI Automation.

This no-refund policy is in place because our services involve significant upfront investment of time, skilled resources, research, and project-specific effort. Once work begins, those resources cannot be recovered.

2. Pre-Commencement Cancellations

A full refund of any advance payment is available only if the client cancels the project in writing before Kraya Solutions has commenced any work. ‘Commencement of work’ includes, but is not limited to:

• Project discovery calls or consultation sessions conducted
• Requirement gathering or documentation initiated
• Design drafts, wireframes, or prototypes created
• Any code written, content drafted, or campaign assets developed
• Third-party tools, subscriptions, or licenses procured on the client’s behalf

3. Milestone-Based Payment Structure

All projects are divided into agreed milestones outlined in the project agreement or Statement of Work. The following rules apply:

• Payment for each milestone is due upon delivery of that milestone
• Once a milestone is approved or deemed complete, no refund will be issued for that milestone payment
• If the client chooses not to proceed after a milestone is completed and paid, remaining unpaid milestones will be waived, but completed milestone payments are non-refundable

4. Exceptions & Dispute Resolution

While our general policy is no-refund after work begins, Kraya Solutions recognizes that exceptional circumstances may arise. In the following limited situations, we will review refund requests on a case-by-case basis:

• Kraya Solutions fails to deliver a core contractual obligation due to reasons entirely within our control and cannot remedy the issue within a reasonable timeframe
• A duplicate payment has been made in error

To raise an exception request, clients must email support@krayasolutions.com within 7 days of the disputed charge with full details. We will acknowledge the request within 3 business days and aim to resolve it within 14 business days.

5. Digital Marketing & AI Automation Services

5.1 Digital Marketing

Digital marketing services such as SEO, paid advertising (PPC), social media management, and content creation involve ongoing effort and third-party costs (e.g., ad spend). Kraya Solutions is not responsible for:

• Refunds on ad spend that has been disbursed to third-party platforms (Google, Meta, etc.)
• Lack of expected results, as marketing outcomes depend on multiple market factors beyond our control

5.2 AI Automation

AI Automation projects are highly customized engagements. Once development or integration work has begun, refunds are not available as the work is bespoke and non-transferable to other clients.

6. How to Request a Refund

To submit a refund request (only applicable for pre-commencement cancellations or exceptional circumstances), please follow these steps:

• Send an email to support@krayasolutions.com with the subject line: ‘Refund Request – [Your Project Name]’
• Include your full name, project details, invoice number, and reason for the refund request
• Our team will review your request and respond within 3–5 business days
• Approved refunds will be processed within 7–14 business days to the original payment method

7. Non-Refundable Items

The following are strictly non-refundable under all circumstances:

• Any completed and approved milestone payments
• Consultation fees or discovery session charges
• Third-party costs incurred on the client’s behalf (domain registrations, hosting, ad spend, software licenses)
• Partial work delivered, even if the final project is not completed by the client’s choice

8. Modifications to This Policy

Kraya Solutions reserves the right to update this Refund Policy at any time. Any changes will be reflected on our website and will apply to new engagements entered into after the effective date of the update.

9. Contact Us

For any questions or concerns regarding this Refund Policy, please contact:

Kraya Solutions

Email: support@krayasolutions.com Website: www.krayasolutions.com