At Kraya Solutions, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide to us when you visit our website or engage our services in Web Development, Digital Marketing, and AI Automation.

1. Information We Collect

We collect the following categories of personal information from users and clients:

1.1 Information You Provide Directly

• Full name and business name
• Email address
• Phone number
• Project requirements and any other information you voluntarily provide via contact forms, emails, or consultations

1.2 Payment Information

When you engage our services, we collect billing details necessary to process milestone-based payments. Payment information may be processed through secure third-party payment gateways. We do not store full card or banking details on our servers.

1.3 Usage and Analytics Data

We automatically collect certain technical information when you visit our website, including IP address, browser type, device type, pages visited, time spent on pages, and referral URLs. This data is collected using analytics tools (such as Google Analytics) and cookies.

2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your inquiries and provide requested services
• To process payments and manage project milestones
• To communicate about project updates, deliverables, and support
• To send relevant service-related communications and newsletters (with your consent)
• To improve our website functionality and user experience
• To comply with legal obligations and resolve disputes
• To detect, prevent, and address technical issues or fraudulent activity

3. Legal Basis for Processing (Under IT Act, 2000)

Kraya Solutions processes your personal data in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). We process your data based on:

• Your consent when provided through our contact forms or agreements
• Contractual necessity to deliver agreed services
• Legitimate business interests such as analytics and service improvement
• Legal compliance obligations applicable under Indian law

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party tools and platforms (e.g., payment processors, email service providers, cloud hosting) that support our business operations under strict confidentiality obligations
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice

5. Data Storage & Security

Your personal information is stored on secure servers. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your data from unauthorized access, alteration, disclosure, or destruction.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Indian laws and regulations. Project-related data is typically retained for a period of 5 years following project completion for legal and business purposes.

8. Your Rights

As a user or client, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request deletion of your data, subject to legal retention obligations

To exercise any of these rights, please contact us at support@krayasolutions.com.

9. Third-Party Links

Our website may contain links to third-party websites. Kraya Solutions is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies independently.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Continued use of our services after any modification constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, concerns, or requests, please contact:

Kraya Solutions

Email: support@krayasolutions.com Website: www.krayasolutions.com